Pairing multiple ember mugs12/3/2023 ![]() In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. The pairing process is simple, but a little different to how you might pair other bluetooth devices such as speakers. To request a return authorization, please contact Customer Service here. In order for your Ember Mug or Ember Travel Mug to work with the Ember App you first need to pair the Mug to your smartphone via bluetooth. If the Ember is still ON, the LED will illuminate when it detects movement. You can confirm the Ember is fully powered OFF by giving it a light shake. To obtain warranty service, a return authorization must be requested from our customer service team. Power the Ember OFF, press and hold the power button located on the bottom of the Ember Mug for 4-5 seconds until the LED fades to OFF. Once the application is up, tap the Ember mug icon to re-initiate connection. ![]() Once these steps are performed, proceed with opening the Ember application. See below for Ember manuals in English, French, Spanish, Italian, German, Portuguese, Korean, Japanese, and Chinese. To do so, press the same power button once and the LED will illuminate. Once the Ember is successfully powered OFF, proceed with powering the Ember back ON. Power the Ember OFF, press and hold the power button located on the bottom of the Ember Mug for 4-5 seconds until the LED fades to OFF. The Ember was first to market (or first to social media) and runs 130. This is the most famous and expensive of them all. Ember MugĀ² Temperature Control Smart Mug. To ensure the connectivity is working, allowing the Bluetooth to completely power OFF and power back ON will assure a working connected device. Mug 1: Ember MugĀ² Temperature Control Smart Mug. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity. Turn the Bluetooth OFF on your mobile device from the bluetooth settings. If you are using an Android device, please start by clearing the cache and app data. In this case, it will remember the preferred temperature and continue to maintain that temperature for each use! Please also check to confirm your phone is compatible with the Ember App here We also want to assure you the Ember is functional if it disconnects from the Ember App. ![]() ![]() If the Ember is disconnecting from Ember App, the following steps can ensure a secure connection. ![]()
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